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Distributor Order and Shipping Policy

  • Only orders that are clearly legible and are on a distributor letterhead or official company purchase order form, showing a valid PO number will be processed.
  • Letterhead or Purchase Order form may be submitted by email.
  • All orders are shipped FOBĀ 956 Shulman Ave. Santa Clara CA 95050.
  • Customer Service hours are 7:00 AM until 4:00 PM, PST, Monday through Friday.
  • Cut-off time for orders to be processed same day is 1:00 PM PST.

 

Our Customer Service and shipping department strive to process all orders the same day, with the following conditions and exceptions:

  • Orders are received before the above-mentioned cut-off time
  • Items requested are in stock in our inventory
  • Priority will be given to expedited shipments such as UPS Red or Blue
  • Large stock or replenishment orders will be processed and shipped as time allows.
  • Normal process time is 3-5 business days but every attempt will be made to ship within 24-48 hours.
  • Please check with Customer Service for delivery of items that are out of stock.

 

Payment Terms

  • Standard Payment terms are Net 30 days
  • FOB point is 956 Shulman Ave. Santa Clara CA 95050.
  • Freight will be prepaid and added to invoice.